State Farm® Insurance Agent Brett Wheeler
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Barbara Bialik
August 20, 2024
"Brett Wheeler has been awesome. Always polite , kind and always there for any questions or concerns."
"Barb, it is always a pleasure to help you out, and we very much appreciate your positive feedback, too! Here's to many more years to come for us!"
Alysha Villanueva
August 16, 2024
"Brett and his team are so helpful every and anytime I call. I would definitely recommend them."
"It is always our pleasure to help you, Alysha!"
Trisha Stewart
August 10, 2024
"Brett wheeler and his team @ State Farm have always been real kind and easy going people to work with! They always operate in such a timely manner too, which is nice because I tend to forget about stuff from time to time 😂 I would definitely recommend :)"
"Trisha, good folks like you are why we are here! Thanks for your feedback. We appreciate you!"
Chris Wise
August 8, 2024
"Always a pleasure to work with Brett Wheeler and his supporting team! They provide excellent customer service and are always willing to help. Thank you 😊"
"You are more than welcome, Chris! We appreciate you! Thanks for the positive feedback, too!"
Cheryl Sieradski
August 7, 2024
"Top notch care given to customers with Brett and staff. So fast, so friendly, so knowledgeable, simply the best insurance agent!"
"We very much appreciate the kind word, Cheryl! We strive to always exceed your expectations. Thank you!"
Triemi
August 5, 2024
"I’m broke and Brett and his team worked with me to get the best price I could get. Very prompt and polite with answering questions."
"Helping you manage your insurance needs is our top priority! We will continue to work on your behalf to keep you satisfied with our service, too!"
jimmy toby
July 29, 2024
"This is the best insurance company I have ever gone through and the cheapest anytime I call They answer right away and always helpful and always on top of things.."
"We love to hear from happy customers, always! We will keep up the good work for you, too!"
Chris Peterson
July 24, 2024
"I can't lie these guys are super fast I don't think the phone gets to ring 3 times before they answer! I've never had to talk to a machine or answering service. There response time from your call is crazy fast. Super polite an super helpful. An I haven't found a cheaper option with all the benefit."
"We are here to serve you, Chris! We are happy to hear you continue to be completely satisfied with our service, too!"
Casey Gunnett
June 28, 2024
"As a State Farm customer, I’ve been working with Nikki for three years and had nothing but a satisfying experience with the insurance company always on top of things making sure I get good Rates And very nice customer service"
"This is great news, Casey, I am so happy to hear Nikkii has taken such good care of your needs! We appreciate you, too! "
Ethan Bade
February 7, 2024
"As a new State Farm customer, Brett took the time to make sure I understood all my options and got me the coverage I needed. He was extremely pleasant to work with. Thanks Brett!"
"The pleasure was all mine, Ethan! Welcome to The Farm!"
Luis Villa
January 26, 2024
"I have been working with Monique in Brett Wheelers office since April of 2021 and anytime I have any type of question or problem she will always take good care of me. I would always recommend Brett and his team hands down."
"Thank you for your feedback, Luis! Helping you is always a pleasure for us, too!"
Brandon Becht (Brory)
January 11, 2024
"Brett was a great help! I received better coverage at half the cost of my previous insurance."
"The pleasure was all ours, Brandon, and it will always be the case! We wish you and yours a great 2024 and beyond! "
Gerrit Emaus
January 9, 2024
"Brett and his team are great! I was able to save a couple thousand dollars on insurance for multiple homes, vehicles, and business liability compared to what I was paying elsewhere. His team members are always very friendly, accommodating and helpful when I call with questions or requests. I 100% recommend Brett for all your insurance needs!"
"Mr. Emaus, thank you so much for your positive feedback. It motivates us to continue to help everyone we can in our community protect what is most important to them! We hope you and yours enjoy a great 2024! Thanks again!"
Mark Walker
January 8, 2024
"I am moving to Petoskey from the Detroit area, and Brett was the first call I made when I needed a new policy for home, auto and an umbrella. He was great, the whole experience was super smooth and instanious. Not to mention that the rates provided could not be beat. I would highly recommend reach out to Brett for any of your insurance needs."
"Thank you, Mr. Walker. It was a pleasure to assist you with your insurance needs. We look forward to protecting what you own far into the future, too! "
Stacy Penix
December 22, 2023
"Couldn’t ask for more personalized service- best agent I’ve ever had"
"Thank you, Stacy! We appreciate you and your feedback. We are thrilled to help you far into the future, too!!"
Laura F
November 17, 2023
"I was with Brett wheeler State Farm for about 3 years. I didn’t have any issues at all until I started dealing with the others. Nikki went ahead and upped my coverage that was supposed to be a QUOTE. Everytime I called I was given a run around. When I finally demanded to speak to Brett about it he became quite frusterated and even rude. He claimed he “back dated” my coverage, which meant I had a credit coming back and my coverage should’ve been changed back. Yeah that did not happen nor did the mysterious $75 dollar charge get dealt with he brought up to me that I forgot about. I ended up changing State Farm brokers and she had a total mess to deal with. ALSO NIKKI- was supposed to make sure my address was changed due to an abusive relationship and it going to his address and never even did that. I’m sure she got a bonus for adding coverage that I didn’t approve and I was left with. She also never responded to text messages about reducing coverage and adding a person. Why have someone text it then? Never again! the way Brett treated me due to his mistakes was outright ridiculous, just to lie and do nothing. Thanks ! I urge everyone to check their bills if they go up and do not let people give you the run around! And NEVER ever Letnthem sign for you over the phone like nikkki wanted me to do!"
"Dear Laura, Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered while working with Brett Wheeler State Farm. We understand your frustration and would like to sincerely apologize for any issues you had. Moreover, we apologize for any miscommunication regarding the quote and the subsequent change in coverage. We strive to provide transparent and accurate information to our customers, and it appears that this was not the case in your situation. We will review our processes to ensure that such misunderstandings do not occur in the future. We appreciate your feedback and are committed to learning from this experience. We take your concerns seriously and will use them as an opportunity to improve our services. We apologize for any inconvenience caused, and we hope you will continue with you new State Farm Agent far into the future. If you have any further questions or would like to discuss this matter in more detail, please feel free to reach out to us. We value your feedback and are here to assist you. Sincerely, Brett "
The Dietzels
November 17, 2023
"Brett, Nikki, and Mo have always done a great job answering any questions we have around our policies and go above and beyond!"
" We appreciate your continued trust in us! We hope your family has a great holiday season, too, and we will talk to you soon!"
KATELYNN JACOB
November 7, 2023
"Great guy! Super helpful and patient!"
"Hi Katelynn! Thanks for the review! We strive to always give the best service. We are so happy you are 100% satisfied with our Team - Brett Wheeler State Farm, Harbor Springs MI"
Shifter_ Toado
July 26, 2023
"Great to work with!!"
"Thank you for the 5-Star Review!! Brett Wheeler- State Farm, Harbor Springs, MI."
J
July 18, 2023
"Brett, Nicki, and Monique have been wonderful when it comes to walking me through the insurance process and have provided a great experience when having to deal with adding/removing coverages, making claims, and even just answering simple questions!"
Nate Heichel
June 27, 2023
"Good"
Connie Perna
April 16, 2022
"Always there to take care of me and answer any ? I have"
A F
March 8, 2022
"Hands down best rate I’ve ever paid for great coverage for my home and auto. Nikki was pleasant, efficient and well knowledgeable. Happy I made the switch back!"
Skyler Kuebler
February 23, 2022
"Sky"
Tina Preseau
June 11, 2021
"My car was totaled on 6/24/21 the response was very quick. The team treats me very good."
"Tina, thank you very much for the feedback! We value your trust in us, and we we will work to keep it, too!"