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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bob Elliott

February 12, 2025

5  out of  5
rating by Bob Elliott
"Brett wheeler's State Farm agency in Harbor Springs Michigan far exceeded my expectation! Thank you Brett. Bob"
We responded:
"We’re honored by your positive feedback, Bob! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Brittney Keys

January 10, 2025

5  out of  5
rating by Brittney Keys
"Highly recommend! Not only was switching to State Farm with Brett so easy in the beginning but getting a new vehicle and switching everything over for that was painless. This crew is always a pleasure to talk to and work with. You will not be disappointed starting a policy here! Thanks Brett & Team!"
We responded:
"Thank you for your review of our office, Brittney! We're delighted to hear that your experience with Brett and the team as a whole was seamless and enjoyable. Your satisfaction is our top priority, and we’re always here to assist you with any future needs. Welcome to the State Farm family!"
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jess perk

December 15, 2024

5  out of  5
rating by jess perk
"We had our home and cars previously insured with the same company since 2019, this year our monthly payments went up by 25%. Monique and Brett were there for us, ready to help, offering great coverage at a reasonable price - - treating us much more like family as opposed to clients. We're so glad we switched to Brett Wheeler State Farm!"
We responded:
"Thank you so much for your positive feedback! We’re thrilled to hear that we were able to assist you in finding great coverage at a reasonable price. Building strong relationships with our clients is a top priority for us, and we’re glad you felt that family atmosphere. Welcome to the Brett Wheeler State Farm family! If you ever need anything, don’t hesitate to reach out."
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William Castle

December 13, 2024

5  out of  5
rating by William Castle
"Great people and glad to have them for all my insurance needs ... Home and Auto"
We responded:
"Thank you so much for your wonderful review, William! We're thrilled to hear that you’re happy with our service for your home and auto insurance needs. Our team is always here to help, and we appreciate your trust in us. If you ever have any questions or need assistance, don’t hesitate to reach out. Thanks again!"
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Lee

November 8, 2024

5  out of  5
rating by Lee
"Brett and his wonderful team are efficient, cost conscious and creative when it comes to structuring an insurance plan to meet the needs of his clients. Responses to our inquiries were received in a timely fashion. We are new residents of Michigan and he helped us obtain coverage for our autos, recreational vehicles and homes. Our family has complete confidence that we are in good hands. Thank you Brett for your professionalism and exemplary customer service! Lee"
We responded:
"Thank you for your wonderful review, Lee! We're thrilled to hear that you have found our team such a pleasure to work with while helping you secure coverage for your vehicles and home. Your trust means a lot to us, and we’re here to support you as new residents of Michigan always, too. Welcome, and we look forward to serving you far into the future, Lee!"
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Brandy Fee-Collier

November 5, 2024

5  out of  5
rating by Brandy Fee-Collier
"What a friendly atmosphere! Brett wheeler State Farm services all my home and auto needs! Highly recommend!"
We responded:
"Thank you for your kind words, Brandy! We're glad you enjoy the friendly atmosphere and that we are meeting your home and auto needs. Your recommendation means a lot! Feel free to reach out anytime!"
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Jesse Warner

October 23, 2024

5  out of  5
rating by Jesse Warner
"I've been with State Farm Insurance for several years now, and I couldn't be happier with their service. Brett Wheeler, my agent, has been exceptional. He's always responsive and helpful, making the process of filing claims smooth and stress-free. The coverage options are flexible and tailored to meet my needs, offering peace of mind knowing I'm well-protected. I highly recommend State Farm and Brett Wheeler to anyone looking for reliable and comprehensive insurance."
We responded:
"Thank you for your thoughts, Jesse! We're thrilled to hear about your positive experience with Brett Wheeler - State Farm. Your feedback is appreciated, and we're glad our flexible coverage options provide you with peace of mind for you and yours. We look forward to continuing to serve your insurance needs!"
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Carol Ann Potts

October 9, 2024

5  out of  5
rating by Carol Ann Potts
"Always helpful with any questions I have. If the team doesn't know the answer, the team will find it and always get back to me with the answer to my question."
We responded:
"Thank you for your kind feedback! Our team is always ready to help and find answers to your questions. Your satisfaction is our priority. Feel free to reach out anytime! 👍😊"
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Barbara Bialik

August 20, 2024

5  out of  5
rating by Barbara Bialik
"Brett Wheeler has been awesome. Always polite , kind and always there for any questions or concerns."
We responded:
"Barb, it is always a pleasure to help you out, and we very much appreciate your positive feedback, too! Here's to many more years to come for us!"
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Alysha Villanueva

August 16, 2024

5  out of  5
rating by Alysha Villanueva
"Brett and his team are so helpful every and anytime I call. I would definitely recommend them."
We responded:
"It is always our pleasure to help you, Alysha!"
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Trisha Stewart

August 10, 2024

5  out of  5
rating by Trisha Stewart
"Brett wheeler and his team @ State Farm have always been real kind and easy going people to work with! They always operate in such a timely manner too, which is nice because I tend to forget about stuff from time to time 😂 I would definitely recommend :)"
We responded:
"Trisha, good folks like you are why we are here! Thanks for your feedback. We appreciate you!"
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Chris Wise

August 8, 2024

5  out of  5
rating by Chris Wise
"Always a pleasure to work with Brett Wheeler and his supporting team! They provide excellent customer service and are always willing to help. Thank you 😊"
We responded:
"You are more than welcome, Chris! We appreciate you! Thanks for the positive feedback, too!"
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Cheryl Sieradski

August 7, 2024

5  out of  5
rating by Cheryl Sieradski
"Top notch care given to customers with Brett and staff. So fast, so friendly, so knowledgeable, simply the best insurance agent!"
We responded:
"We very much appreciate the kind word, Cheryl! We strive to always exceed your expectations. Thank you!"
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Triemi

August 5, 2024

5  out of  5
rating by Triemi
"I’m broke and Brett and his team worked with me to get the best price I could get. Very prompt and polite with answering questions."
We responded:
"Helping you manage your insurance needs is our top priority! We will continue to work on your behalf to keep you satisfied with our service, too!"
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jimmy toby

July 29, 2024

5  out of  5
rating by jimmy toby
"This is the best insurance company I have ever gone through and the cheapest anytime I call They answer right away and always helpful and always on top of things.."
We responded:
"We love to hear from happy customers, always! We will keep up the good work for you, too!"
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Chris Peterson

July 24, 2024

5  out of  5
rating by Chris Peterson
"I can't lie these guys are super fast I don't think the phone gets to ring 3 times before they answer! I've never had to talk to a machine or answering service. There response time from your call is crazy fast. Super polite an super helpful. An I haven't found a cheaper option with all the benefit."
We responded:
"We are here to serve you, Chris! We are happy to hear you continue to be completely satisfied with our service, too!"
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Casey Gunnett

June 28, 2024

5  out of  5
rating by Casey Gunnett
"As a State Farm customer, I’ve been working with Nikki for three years and had nothing but a satisfying experience with the insurance company always on top of things making sure I get good Rates And very nice customer service"
We responded:
"This is great news, Casey, I am so happy to hear Nikkii has taken such good care of your needs! We appreciate you, too! "
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Ethan Bade

February 7, 2024

5  out of  5
rating by Ethan Bade
"As a new State Farm customer, Brett took the time to make sure I understood all my options and got me the coverage I needed. He was extremely pleasant to work with. Thanks Brett!"
We responded:
"The pleasure was all mine, Ethan! Welcome to The Farm!"
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Brandon Becht

January 11, 2024

5  out of  5
rating by Brandon Becht
"Brett was a great help! I received better coverage at half the cost of my previous insurance."
We responded:
"The pleasure was all ours, Brandon, and it will always be the case! We wish you and yours a great 2024 and beyond! "
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Gerrit Emaus

January 9, 2024

5  out of  5
rating by Gerrit Emaus
"Brett and his team are great! I was able to save a couple thousand dollars on insurance for multiple homes, vehicles, and business liability compared to what I was paying elsewhere. His team members are always very friendly, accommodating and helpful when I call with questions or requests. I 100% recommend Brett for all your insurance needs!"
We responded:
"Mr. Emaus, thank you so much for your positive feedback. It motivates us to continue to help everyone we can in our community protect what is most important to them! We hope you and yours enjoy a great 2024! Thanks again!"
Profile photo of Mark Walker

Mark Walker

January 8, 2024

5  out of  5
rating by Mark Walker
"I am moving to Petoskey from the Detroit area, and Brett was the first call I made when I needed a new policy for home, auto and an umbrella. He was great, the whole experience was super smooth and instanious. Not to mention that the rates provided could not be beat. I would highly recommend reach out to Brett for any of your insurance needs."
We responded:
"Thank you, Mr. Walker. It was a pleasure to assist you with your insurance needs. We look forward to protecting what you own far into the future, too! "
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Stacy Penix

December 22, 2023

5  out of  5
rating by Stacy Penix
"Couldn’t ask for more personalized service- best agent I’ve ever had"
We responded:
"Thank you, Stacy! We appreciate you and your feedback. We are thrilled to help you far into the future, too!!"
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Laura F

November 17, 2023

1  out of  5
rating by Laura F
"I was with Brett wheeler State Farm for about 3 years. I didn’t have any issues at all until I started dealing with the others. Nikki went ahead and upped my coverage that was supposed to be a QUOTE. Everytime I called I was given a run around. When I finally demanded to speak to Brett about it he became quite frusterated and even rude. He claimed he “back dated” my coverage, which meant I had a credit coming back and my coverage should’ve been changed back. Yeah that did not happen nor did the mysterious $75 dollar charge get dealt with he brought up to me that I forgot about. I ended up changing State Farm brokers and she had a total mess to deal with. ALSO NIKKI- was supposed to make sure my address was changed due to an abusive relationship and it going to his address and never even did that. I’m sure she got a bonus for adding coverage that I didn’t approve and I was left with. She also never responded to text messages about reducing coverage and adding a person. Why have someone text it then? Never again! the way Brett treated me due to his mistakes was outright ridiculous, just to lie and do nothing. Thanks ! I urge everyone to check their bills if they go up and do not let people give you the run around! And NEVER ever Letnthem sign for you over the phone like nikkki wanted me to do!"
We responded:
"Dear Laura, Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered while working with Brett Wheeler State Farm. We understand your frustration and would like to sincerely apologize for any issues you had. Moreover, we apologize for any miscommunication regarding the quote and the subsequent change in coverage. We strive to provide transparent and accurate information to our customers, and it appears that this was not the case in your situation. We will review our processes to ensure that such misunderstandings do not occur in the future. We appreciate your feedback and are committed to learning from this experience. We take your concerns seriously and will use them as an opportunity to improve our services. We apologize for any inconvenience caused, and we hope you will continue with you new State Farm Agent far into the future. If you have any further questions or would like to discuss this matter in more detail, please feel free to reach out to us. We value your feedback and are here to assist you. Sincerely, Brett "
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The Dietzels

November 17, 2023

5  out of  5
rating by The Dietzels
"Brett, Nikki, and Mo have always done a great job answering any questions we have around our policies and go above and beyond!"
We responded:
" We appreciate your continued trust in us! We hope your family has a great holiday season, too, and we will talk to you soon!"
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KATELYNN JACOB

November 7, 2023

5  out of  5
rating by KATELYNN JACOB
"Great guy! Super helpful and patient!"
We responded:
"Hi Katelynn! Thanks for the review! We strive to always give the best service. We are so happy you are 100% satisfied with our Team - Brett Wheeler State Farm, Harbor Springs MI"